Privacy Policy

Last Updated: May 25, 2026

UAE Customers Care is committed to protecting the privacy and personal data of every customer, visitor, and enquirer who interacts with our website or contacts us to arrange appliance repair services. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and the rights you hold in relation to your data under applicable UAE law.

By using our website or engaging our appliance repair services across Dubai, Abu Dhabi, or elsewhere in the UAE, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of our website and services.

1. Who We Are

UAE Customers Care is a domestic and light-commercial appliance repair company operating across the United Arab Emirates. We are the data controller for the personal information you provide to us in the course of requesting or receiving our services. Our contact details are provided at the end of this Policy.

2. Information We Collect

We collect the following categories of personal information when you interact with us:

Information you provide directly:

• Your full name
• Your telephone number and/or WhatsApp contact number
• Your email address
• Your service address (building, area, city)
• Details of the appliance requiring repair (brand, model, fault description)
• Payment information necessary to process or record transactions
• Any additional information you choose to include in service requests, complaints, or feedback

Information collected automatically when you visit our website:

• Your IP address and approximate geographic location
• Browser type and version
• Pages visited, time spent on each page, and navigation paths
• Referring website or search query that brought you to our site
• Device type and operating system

We do not collect sensitive personal information such as national ID numbers, passport details, financial account credentials, or health data unless specifically required to fulfil a legal obligation, in which case we will inform you at the time of collection.

3. How We Use Your Information

UAE Customers Care uses the personal information we collect for the following purposes:

• Service delivery: To confirm, schedule, dispatch, and complete your appliance repair booking.
• Communication: To contact you about your appointment, provide technician arrival updates, share repair estimates, and follow up on completed jobs.
• Billing and payment: To issue invoices, process payments, and maintain accurate financial records of services rendered.
• Quality assurance: To record service history, evaluate technician performance, and improve the quality of our repair services.
• Customer support: To handle warranty claims, complaints, and enquiries relating to completed or ongoing service visits.
• Legal compliance: To meet our obligations under UAE law, including record-keeping requirements and responding to lawful requests from regulatory authorities.
• Website improvement: To understand how visitors use our website and to identify areas for improvement in user experience and content.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: Processing is required to fulfil the service agreement between you and UAE Customers Care (i.e., to carry out your repair booking).
• Legitimate interests: We process certain data to operate our business effectively, improve our services, and communicate with customers about their bookings.
• Legal obligation: Where UAE law requires us to retain or disclose certain records, we do so in compliance with applicable regulations.
• Consent: Where we rely on your consent (for example, for optional marketing communications), you are free to withdraw that consent at any time by contacting us.

5. Sharing Your Information

UAE Customers Care does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following parties in the course of providing our services:

• Field technicians: Your contact details and service address are shared with the technician assigned to your job so they can reach you and navigate to your location.
• Parts suppliers: Where a repair requires a part to be ordered, we may share relevant appliance details (not your personal information) with our UAE-based suppliers.
• IT and website service providers: Our website host, CRM system, and communication platform providers process data on our behalf under strict confidentiality obligations.
• Payment processors: Where you pay by card or digital transfer, your payment data is processed by our secure payment provider and is not stored by UAE Customers Care directly.
• Legal and regulatory authorities: We will disclose personal data if required to do so by UAE law, court order, or a lawful request from a governmental authority.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by UAE law. As a general guide:

• Service records and invoices are retained for a minimum of 5 years for accounting and warranty purposes.
• Communication records (WhatsApp, email) related to a completed service are retained for 12 months after the service date.
• Website analytics data is retained in aggregated, anonymised form for up to 24 months.

When data is no longer required we dispose of it securely and irreversibly.

7. Cookies and Tracking Technologies

Our website uses cookies — small text files placed on your device — to improve your browsing experience, analyse traffic, and support the technical functioning of the site. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly. These cannot be disabled without affecting core functionality.
• Analytics cookies: Help us understand how visitors navigate our website so we can improve content and structure.
• Marketing cookies: Used to deliver relevant advertisements on third-party platforms. These are only active if you have provided consent.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on our website.

8. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission (HTTPS), restricted access controls for staff who handle customer data, and regular review of our data security practices.

No method of electronic transmission or storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security and accept no liability for unauthorised access that occurs despite our reasonable precautions.

9. Your Rights

Subject to applicable UAE data protection law, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete personal data.
• Right to deletion: You may request deletion of your personal data where we no longer have a lawful basis for retaining it.
• Right to object: You may object to our use of your data for legitimate-interest purposes where your interests override ours.
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at the details below. We will respond within 30 days of receiving your request.

10. Links to Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or partner pages. UAE Customers Care is not responsible for the privacy practices of those sites and recommends that you review their privacy policies independently before sharing any personal information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The revised policy will be published on this page with an updated effective date. We encourage you to review this page regularly. Your continued use of our services following a policy update constitutes your acceptance of the changes.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact UAE Customers Care:

• Phone / WhatsApp: +971 52 484 8137
• Email: support@uaecustomerscare.com
• Location: Dubai and Abu Dhabi, United Arab Emirates